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1. Introduction
Welcome to Overcome.org.uk (“we,” “us,” “our”). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mental health coaching services.

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2. Information We Collect
We collect the following types of personal data:

• Personal Information: Name, email address, and any information you voluntarily provide when signing up for our services.

• Communication Data: Read receipts for emails to ensure the safety and well-being of our users.

• Marketing Data: UTMs (Urchin Tracking Modules) to analyze the effectiveness of our advertising campaigns.

• Technical and Usage Data: Limited to data collected by third-party services such as Google Analytics or Wix (e.g., browser type, device information, and aggregated usage details).
   

3. How We Use Your Information
We use your data for the following purposes:

• To provide, manage, personalize and evaluate our coaching services.

• To monitor user safety through email read receipts.

• To analyze and improve our marketing efforts using UTMs.

• To communicate with you, including sending service updates and marketing messages (with your consent).

• To comply with legal obligations.
   

4. Legal Basis for Processing
We process your personal data under the following legal bases:

• Contractual necessity: To provide our services to you.

• Legitimate interests: To improve our services and marketing performance.

• Legal obligation: To comply with applicable laws and regulations.

• Consent: When you provide explicit consent for marketing communications.
   

5. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with:

• Service providers assisting in operations (e.g., email delivery, analytics).

• Authorities if required by law to ensure user safety or comply with regulations.

• Marketing platforms to measure ad effectiveness, ensuring that no personally identifiable information is shared.
   

6. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
 

7. Data Security
We implement appropriate security measures to protect your data against unauthorized access, alteration, or loss.
 

8. Your Rights
Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.

• Object to or restrict processing.

• Withdraw consent where applicable.

• Lodge a complaint with a data protection authority.
   

9. Cookies and Tracking
We use cookies and similar technologies for analytics and marketing. You can manage cookie settings through your browser.

10. Third-Party Links
Our service may contain links to third-party websites. We are not responsible for their privacy practices.
 

11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website.
 

12. Contact Us
For any questions or requests regarding this Privacy Policy, contact us at enquiries@overcome.org.uk